Click on each question to reveal its answer below it.
If you still need assistance, just call at 1-800-581-0339
How much is shipping?
Standard Ground Shipping is $15.95 or $23.95 (for an Executive). Since our breads are securely packed in large and rather heavy containers, "Next day Air", "Second Day Air" and "Three Day Select" range in price from $40.00 to over $100.00. The charge for all "AIR" shipping is quoted on an individual basis. About 97% of our shipping is Ground. If you are unsure what service rate your shipment needs to go please contact your local store.
When will my order ship?
We ship most of our orders on Tuesdays and Wednesdays so that we can send them "UPS Ground" and avoid the high cost of "AIR" shipments. If your order is placed later in the week, it will most likely be shipped the following Tuesday. Some shipments (for example the West Coast) must go "AIR" to ensure that they arrive fresh and within three calendar days.
When will my gift arrive?
The UPS web site provides a Time-In-Transit Chart at: http://www.ups.com/maps?loc=en_US&WT.svl=SubNav This web site provides an estimated time in transit from our shipping zip code of 37377. Or you can view the UPS Shipping Map Here. Any shipment with a time in transit over 3 days via ground will have to be shipped at a higher level of service. Please keep in mind we do not ship over the weekend and typically only ship on Tuesdays and Wednesdays.
Why is my actual charge different than what was on my Order Confirmation?
Some more complex orders (non-standard baskets and individual products) are subject to handling charges for additional packing materials and time.
Can I send multiple baskets without having to reenter my credit card #?
Yes, we have now added the ability to send gifts to multiple addresses. Make sure to add all the gifts you wish to send to your cart and then allocate each gift to your recipient.
How do I know my breads will arrive fresh?
We have tested our shipping process thoroughly and feel that the three-day shipping limitation ensures fresh products when they arrive. In any case, all of our products are guaranteed to be fresh. All shipments include handling and freezing instructions.
Will I get a tracking number when my order ships?
If you have given us a correct and current E-Mail address our system will generate a UPS tracking number that will allow you to follow the progress of your shipment. Please keep in mind that many E-Mail providers routinely block E-Mails that they view as spam.
Can I select my ship date?
Not from our website. Generally we ship out on the next available "UPS Ground" shipping date. During holiday periods we attempt to schedule your gift so that it arrives just before the appropriate holiday. If your requirements are different, please call the shop during normal business hours so we can meet your needs.
Can I pick up an Internet order at the local store?
Yes, you may order pick up orders at participating stores.
I cannot select the Pickup Date that I want?
Due to the lead time that it takes to make our products certain days will be unavailable for pickup depending on when you are trying to order. We are closed on Sundays and Mondays and might have closed off other days due to over-capacity. Contact your local store with any questions.
I have ordered a pickup item on a day that you are having a sale. My shopping cart price doesn't reflect that, why?
Due to the many specials we run throughout the month it is hard for us to capture every price accurately. Place your order and any sales or bundled pricing will occur on the day you pick up your order.
Signal Mtn Bread Basket
2116 Taft Hwy
Signal Mtn, TN 37377
Closed Sun & Mon
East Brainerd Bread Basket
7804 East Brainerd Rd
(In the Food City Shopping Center)
Chattanooga, TN 37421
Closed Sun & Mon
Hixson Bread Basket
5023-A Hixson Pike
(Next to O’Charley’s)
Hixson, TN 37343
Closed Sun & Mon
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